3CX - Your Communications System
3CX is a robust,
fully equipped communications system, which allows you to communicate with your
colleagues and customers - anywhere, anytime.
Here is a breakdown
of why 3CX is the solution for your business:
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Telephony: Web client and mobile apps
for remote working
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Video: Included in your system, no
add-ons needed
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Live Chat: Talk with your customers in
real time via your website or WhatsApp!
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SMS: Allow your customers to interact
with you instantly
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Integrations: CRMs and Microsoft 365
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Low Cost: Save on your phone bills, add
ons and hardware
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Flexible: Keep your numbers, choose your
phones and your provider
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Secure: 3CX includes advanced security
features
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Install anywhere: Hosted or on-premise,
MiniPC, Hyper-V, VMware or KVM!
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Backed by the vendor, supported
by us
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600,000+ customers globally
You can trial a
fully equipped 3CX System today! https://www.3cx.com/phone-system/download-phone-system/?resellerId=219657
Our team will
gladly give you a quick demo and answer any questions!
3CX Apps & Features
3CX enables you to
take your extension with you wherever you go. With apps for Android, iOS, web
browsers and Windows, you are guaranteed to be kept in the loop, always and
everywhere. What’s more, customers can instantly reach you directly from your
website with the 3CX Live Chat and WhatsApp
integration.
3CX Apps for Android & iOS Device
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Make and take calls from
anywhere
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Video Conferencing
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Instant Messaging and Chat
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Answer WhatsApp messages
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Conference Calls
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Free VoIP calls with your
smartphone
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Encrypted and Secure
User-friendly Web Client / Desktop Apps
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Work from anywhere -
multifunctional web app with inclusive UC features
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Call from your browser, control
your IP phone or smartphone
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Answer customer queries from
live chat, WhatsApp and SMS from one interface
●
Video conferencing at the click
of a button
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Native Desktop App for calls
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Launch calls directly from your
CRM
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Integrate seamlessly with Microsoft
365
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View the status of your
colleagues
3CX Live Chat: Next Level Customer Communications
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Chat with your customers on
your website
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Create Chat queues
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Answer from your webclient or
3CX App
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Transfer chats to other team
members
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Elevate a chat to a call or a
video with a click
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Chat reporting available
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Chat monitoring feature for
Managers!
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Manage WhatsApp messages
directly from one platform
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Messages are logged, to ensure
no response violates company policies
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Staff do not need to give out
their personal WhatsApp numbers
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Chat conversations are logged
centrally
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WhatsApp messages can be sent
to a queue of agents to share the load
Send & Receive Business SMS / MMS
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Send SMS / MMS to your
customers
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Route SMS to multiple agents so
no message goes unanswered
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Keep personal mobile numbers
private
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Free for up to 250 participants
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Initiate with a single click
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Video conference dial-in
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Create as a conference or a
webinar
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Remote control assistance for
quick & easy troubleshooting
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Pre-upload PDFs before meetings
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Includes a whiteboard
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Share your screen
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Polling tool
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Record your videos
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Includes chat
The 3CX Call & Contact Center
With 3CX you get
advanced call center features. Increase your customer service, sales, boost
productivity and offer support with 3CX’s contact
center technology.
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Switchboard and wallboard
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Call Center Reporting – user
activity, team queue, SLA and more!
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Queue Strategies and real-time
statistics – round robin, hunt by threes and more
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Call & Chat Monitoring
available for Managers
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Integration with Microsoft 365
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CRM integration with popular
CRMs – Salesforce, Freshdesk and more
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3CX CRM API to develop your own
CRM integration
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Call Recordings
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Hot Desking
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Create your own call flows with
3CX CFD
Slash Costs
With 3CX, your
ongoing telco costs will be reduced significantly.
●
Decrease your Phone Bill by up
to 80%
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Licensing based on number of
simultaneous calls and not extensions
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Make free interoffice calls and
branch calls
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Free calls to remote workers
with web client and iOS / Android apps
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Use prominent SIP trunks to
reduce outbound call charges
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Eliminate 800 number phone
bills with WebRTC integration
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Use International DIDs & IP
Telephony so customers can call in at competitive rates
Security & Backup
When it comes to
VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been
exclusively developed to protect your PBX system from attacks.
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Increased secure web server
configuration
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Automatic detection & blacklisting
of SIP attack tools
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Global IP Blocklist
automatically updated for participating PBXs
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Traffic to 3CX apps is
encrypted via the 3CX Tunnel
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Voice traffic is encrypted via
SRTP
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Automatic generation and
management of SSL certs
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Qualys labs A+ rating and
Immunilabs A Rating
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Automatic failover for instant
backup
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Encryption between browser and
the website ensured via HTTPS
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Limit access to 3CX management
console based on IP
By utilising 3CX’s
Call Flow Designer you can handle incoming calls effectively, efficiently and
much faster. Here are just a few examples of how 3CX can improve your customer
service:
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Call routing based on customer
authentication
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Automatic outbound dialler
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Callback scheduler
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Credit Card Authentication
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Phone Orders
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Surveys
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Automated Text to Speech &
Speech to Text in 120 languages
3CX CRM
integration can improve customer satisfaction, increase staff productivity and
save you time. It supports all major CRMs including Salesforce, Microsoft
Dynamics, Hubspot and more!
This is how it can
help you:
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Call journaling
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Creates a new customer record
for new numbers
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Saves agents time searching
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Chat journaling when using 3CX
Live Chat
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Call logging in your CRM
records - even when using 3CX Apps!
3CX’s hotel module
enables you to provide high-end service, minus the cost. The Hotel Module is
optimised for internal and guest communication with features such as:
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Check-in/out of Guests
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Sets extension to match guest
name
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Billing of external calls
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Scheduling of wake-up calls
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Blocking of external calls in
vacant rooms
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